Assessment Tools For:
Customer Service

Customer Satisfaction Perspectives Assessment

This 24-question survey allows employees to rate the effectiveness of their company's customer service in a survey based on the following category drivers: Communication, Customer Service, Safety, Customer loyalty, Follow-up, Responsive, Perception of the organization, Technical Expertise and Equipment. [click here to view sample assessment reports]

Profiles Customer Service Perspective

The Customer Service Perspective provides an easy comparison of an individual's perspective with your company's customized customer service perspective. The assessment results provide a training and coaching guide for effectively communicating customer expectations to every employee with clarity and specifity. [click here to view sample assessment reports]